Terms of service

terms of service last updated: 26 october 2026

1. who we are togu. is run by Sharp Makes Happy GmbH, Rickenstrasse 2a, 8730 Uznach, Switzerland (CHE-475.612.577), hello@togu.care – «we», «us». these terms apply to all orders on togu.care. by ordering, you accept them. you must be of legal age.

2. orders & prices your order is a binding offer. the contract is concluded when we confirm it by email. we may decline an order – for example if we can't take on more boxes right now. in that case you get your money back in full. all prices are in CHF incl. VAT. the price at the time of your order applies.

3. our sharpening service 3.1 how it works – after your order we send you a box with sleeves, tape and a prepaid return label. you pack your knives as described and drop the box at any post office. we sharpen them and send them back. 3.2 what we sharpen – kitchen knives, that's what we do. also pocket and outdoor knives, and serrated knives. we don't accept ceramic knives, very finely micro-serrated knives (e.g. some steak knives), axes or garden tools (shears, chainsaw chains etc.). scissors on request. maximum blade length: 31.5 cm – that's our longest sleeve. if you send something we can't sharpen, we send it back unsharpened. 3.3 timing – your box is valid for 60 days from the day we ship it to you. after that, your order expires – no sharpening, no refund. once your knives arrive, we sharpen them as fast as care allows. all timings are estimates. 3.4 number of knives – your package covers the booked number of knives (3, 5 or 7). if you send more, we ask you first whether we should sharpen the extra knives for an additional charge. no answer within the deadline: we sharpen the booked number and send the rest back unsharpened. 3.5 we check first – we check every knife on arrival and photograph it to document its condition. if a knife can't reach our standard or needs more work (thin, restore), we tell you first. extra work is only done and billed after your yes. 3.6 wear – sharpening removes material. that's normal and not damage.

4. togu.backup our loan set (petty, bunka, bread) remains our property. it comes with your empty box. please send it back within 7 days after receiving your sharpened knives, using the enclosed label. if we don't have it back within 14 days, we charge chf 199.– (the price of the togu.trio). if it comes back damaged, we charge the cost of repair – or, if it can't be repaired, replacement. treat it like your own knives.

5. shipping & insurance every shipment – the box to you, your knives to us, your knives back to you – is insured with Swiss Post up to chf 500. with togu.care+ up to chf 1500, with togu.care++ up to chf 5000. if a package is lost or damaged in transit, we handle the claim with Swiss Post for you. compensation is limited to the insured amount. please pack your knives as described – damage caused by improper packing is not covered. if your knives can't be delivered back to you, we contact you. a new shipment is at your cost. if we don't hear from you within 6 months, we may dispose of the knives.

6. liability we handle your knives with care. if we damage a knife through our fault, we are liable up to its current value, at most up to the insured amount of your order (chf 500 / 1500 / 5000). we are not liable for damage that existed before, for hidden material defects that show up during sharpening (e.g. hairline cracks, brittle steel, loose handles), or for normal material removal. we are not liable for indirect or consequential damage, as far as the law permits. liability for intent and gross negligence remains unlimited.

7. products for products such as the togu.trio, our cancellation & returns policy applies (14 days, unused, in original packaging). statutory warranty under swiss law applies.

8. cancellation see our cancellation & returns policy.

9. intellectual property all content on togu.care – texts, images, illustrations and characters (incl. sharpie, dullie and stonie) – belongs to us. use only with our written permission.

10. privacy see our privacy policy.

11. final provisions if any provision is invalid, the rest remains valid. swiss law applies. place of jurisdiction is uznach, canton of st. gallen – mandatory jurisdictions for consumers remain reserved. we may update these terms; the version valid at the time of your order applies.

12. contact Sharp Makes Happy GmbH (togu.) · Rickenstrasse 2a · 8730 Uznach · Switzerland · hello@togu.care