.faq

easy.care or nerd.care – what's the difference?
easy.care: one question, done. we decide what your knives need. nerd.care: tell us knife by knife – type, angle, finish, wishes. same price, same care. just more talking.

who sharpens my knives?
jacques. by hand, in our workshop in uznach. sharpened water-cooled on tormek stones, finished on a japanese stone. thinning on a belt grinder. no rushing, no assembly line.

can i drop off my knives in person?
yes – by appointment, at our workshop in uznach. chf 39.– per knife, thin and restore at shop prices. book your slot: hello@togu.care · +41 79 792 73 76

how can i pay?
card, twint, apple pay, google pay, paypal and shop pay.

do you ship outside switzerland?
no. switzerland only.

what don't you sharpen?
ceramic knives, very finely micro-serrated knives (like some steak knives), axes and garden tools. scissors: ask us first.

what angle do you use?
it depends on the steel. hard japanese steel can take a finer edge, around 12–15°. softer steel needs a sturdier one, around 18–20°, so the edge doesn't roll. usually we keep the angle your knife already has. in nerd.care you can choose – or tell us your own.

will sharpening damage my knife?
no. we sharpen water-cooled, so the steel never overheats and keeps its hardness. when thinning, we work slowly and keep the blade cool. every sharpening takes off a tiny bit of material – that's normal, and why we only take what's needed.

what if my knife has big chips or a broken tip?
small chips are included. bigger chips or a broken tip need thin (chf 49.– per knife). we look first, tell you what we see – and only do it if you say yes.

what are thin and restore?
thin: chips and broken tip ground away, blade thinned behind the edge, flanks refinished to satin. for knives that got a little thick behind the edge. chf 49.– per knife.
restore: everything from thin, plus the handle sanded, oiled and polished – and the blade etched on request (damascus pattern back, patina on carbon steel). chf 79.– per knife.
both are billed only after we've seen your knives and you've said yes.

can you fix loose handles?
yes, usually. we look first and tell you the price before we start.

how sharp will they be?
as sharp as the steel allows. tomatoes will notice.

how long will they stay sharp?
depends on the steel and how you use it – how often, on what board, how much force. for most home kitchens: somewhere between 6 and 12 months. help them out: wooden or plastic board (never glass or stone), hand wash, dry right away, store in the sleeve.

do i need to clean my knives first?
yes please – clean and dry. we're sharpeners, not dishwashers.

how long does it take?
your box ships as soon as a spot is free. once your knives are with us, we sharpen them as fast as care allows. plus the post, both ways. you get a mail at every step.

how long do i have to send my knives?
60 days from the day your box ships.

how do i pack my knives?
one knife per sleeve. sleeves into the box, gaps filled with the packing material so nothing moves. wet the red tape and close the box. return label on, drop it at any post office. done.

are my knives insured?
yes – every shipment up to chf 500. more cover at checkout: care+ up to chf 1500 (chf 4.–), care++ up to chf 5000 (chf 9.–). if something gets lost, we handle it with swiss post.

can i track my knives?
yes. every mail from us includes tracking.

what do the red and green tapes mean?
red: dull → togu. green: sharp ← togu. you'll know what's inside before you open it.

can i keep the sleeves?
yes, they're yours. your drawer will thank you.